Refund and cancellation policy

• Free trial: cancel before your 14-day trial ends and you're never charged.
• Monthly plans: cancel anytime; you keep access until the end of the month you've paid for. We don't refund part of a month.
• Yearly plans: a full refund if you ask within 14 days of the yearly charge. After that, you keep access until the end of your year.
• Extra AI credits: non-refundable once used. Ask within 14 days of buying them for a refund of the credits you haven't used. Any left expire when your subscription ends.
• Our mistakes: if we charged you in error, we refund it in full.

Every plan you sign up for online starts with a 14-day free trial. When you sign up we place a temporary hold for one seat's first payment to check your card, and release it right away; nothing is charged, though your bank may show the hold as pending for a few days. We email you 3 days before the trial ends. If you cancel before it ends, you're never charged. If you don't, your subscription starts and your card is charged for your plan, billing period and seats.

1. Sign in and open Billing. You'll need to be the workspace owner or have permission to manage billing.
2. Choose Manage billing and cancel your subscription.

You can also email support@controllaunchpad.com from the address on your account and ask us to cancel. Your subscription stays active until the end of the period you've paid for, then ends without renewing. After it ends, the workspace pauses and your data is kept, so you can come back, until you ask us to delete it. Export your leads and deals any time before then.

Monthly subscriptions are charged at the start of each month and aren't refundable. When you cancel, you keep access until the end of the month you've paid for. We don't refund part of a month, unused seats, unused monthly AI credits or a month in which the Service wasn't used.

• If you ask for a refund within 14 days of a yearly charge, including a renewal, we refund that charge in full and end the subscription.
• After 14 days, yearly charges aren't refundable. If you cancel, you keep access until the end of your billing year.
• Seats added during the year are charged right away for the rest of the year. Seats you remove come off at your next renewal, without a refund for the rest of the year.
• If you switch from yearly to monthly, the change takes effect when your year ends.

• Extra AI credits (currently 1,000 for $25, on plans that offer them) are a one-time purchase, separate from your subscription.
• Credits you've used aren't refundable.
• If you ask within 14 days of buying credits, we refund the part of that purchase you haven't used, and those credits are removed from your balance.
• Bought credits carry over from month to month while your subscription is active. Any left expire when your subscription ends, and aren't refunded then.
• If a credit purchase is refunded or disputed, the unused credits from it are removed. The credits included with your plan each month have no cash value and aren't refunded.

Moving to a smaller plan or removing seats doesn't create a refund for the current period. Refunds of discounted charges are for the amount you actually paid.

Email support@controllaunchpad.com from the address on your account with your workspace name and the date and amount of the charge. We'll reply to confirm. Approved refunds go back to the card that was charged, through Stripe; banks usually show them within 5 to 10 business days.

If something about a charge looks wrong, please contact us first; we can usually fix it faster than a bank dispute. If you dispute a charge with your bank, we'll respond to the dispute with our records, and we may pause the workspace while the dispute is open. If a dispute is decided in your favor, the subscription for that charge ends. Disputing a purchase of extra AI credits removes the unused credits from it.

• Email: support@controllaunchpad.com
• Mail: Control LaunchPad LLC, 30 N Gould St, Ste 62372, Sheridan, WY 82801, United States

See also our Terms of Service.